Refunds and Returns

Returns & Refunds
Thank you for your purchase. We hope you are happy with your item. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, an exchange, or a store credit. Please see below for more information on our return policy.

Returns
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process

To return an item, please email customer service at [info@caprice-studio.com] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
[Caprice Creative ]
Attn: Returns
London

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least [number] days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
 * Custom-made items. Due to their unique nature, these items are final sale and may only be returned if they are found to be faulty.
For faulty items, please contact us at the customer service email provided above.
Questions
If you have any questions concerning our return policy, please contact us at:
[info@caprice-studio.com]